Effective July 31, 2026
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These Terms of Service (“Terms”) govern access to and use of the Afterglow website (tryafterglow.pro) and the Afterglow AI front-desk service for clinics (together, the “Service”), provided by Vireon Labs Solutions (“Vireon Labs,” “we,” “us”), a company registered in Malaysia, doing business as Afterglow. By visiting the website, submitting a form, or using the Service, you agree to these Terms. If you are agreeing on behalf of a clinic or other business (“Clinic,” “you”), you confirm you have authority to bind that business.
Business address: Taman Ipoh Baru, Malaysia
Founder: Roshen Perumal
Afterglow connects to a Clinic's phone number and uses AI to answer incoming patient text messages and missed calls, using information the Clinic provides (pricing, hours, treatments, pre/post-care notes, booking link), send booking links, notify Clinic staff of key events, run Clinic-approved reactivation (win-back) text campaigns to past patients, and provide a dashboard for Clinics to manage this configuration. We may add, change, or remove features over time.
You must be at least 18 years old and able to form a binding contract to use the Service. Clinics are responsible for keeping account credentials and dashboard access secure, and for all activity that occurs under their account. Notify us promptly of any unauthorized use.
By using the Service, a Clinic represents and agrees that it will:
The Service relies on third-party carriers and messaging infrastructure (including Twilio) that are subject to their own rules, including U.S. A2P 10DLC and similar carrier registration requirements where applicable. Clinics agree to cooperate with any information requests reasonably needed to register or maintain messaging capability (e.g. business details for brand/campaign registration) and acknowledge that message delivery, filtering, and throughput are ultimately subject to carrier decisions outside our control. We may pause or throttle messaging for a number or campaign that we reasonably believe violates carrier policies, applicable law, or these Terms.
Afterglow's AI assistant generates responses based on the information a Clinic provides and general conversational context. It is a scheduling and front-desk communication aid — it does not provide medical advice, diagnosis, or treatment recommendations, and it is not a substitute for professional clinical judgment. Like any AI system, it can occasionally produce an inaccurate or incomplete response. Clinics are responsible for reviewing the information they configure the assistant to use, for staffing the escalation path for questions the AI shouldn't answer, and for any reliance a patient places on a response.
Fees for the Service are as agreed separately with each Clinic (e.g. by proposal, invoice, or order form). Unless otherwise agreed, fees are billed in advance on a recurring basis, are non-refundable except as required by law, and Clinics are responsible for their own third-party carrier costs (such as per-message Twilio charges) where those are passed through rather than bundled into the retainer. Late payment may result in suspension of the Service.
As between us and a Clinic, the Clinic owns the content it submits (pricing, treatment information, patient lists) and the resulting conversation records for its own patients. We process that information to provide the Service, as described in our Privacy Policy, and do not use it to train third-party foundation models or share it with other Clinics. Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms.
We and our licensors own all right, title, and interest in the Service, including its software, design, and underlying technology. Clinics are granted a limited, non-exclusive, non-transferable right to use the Service during their subscription term for their own clinic operations. No other rights are granted.
These Terms apply for as long as you use the Service. A Clinic subscription continues until cancelled per the terms agreed at signup, or terminated by either party for material breach that isn't cured within a reasonable period after notice. We may suspend or terminate access immediately for conduct that we reasonably believe creates legal risk, violates carrier or platform policy, or harms us, other Clinics, or patients. On termination, we will disable the connected number's Afterglow routing; either party may request an export of the Clinic's own data within a reasonable period thereafter.
The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated responses will always be accurate.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to use of the Service. Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount paid by the Clinic to us in the three months preceding the event giving rise to the claim.
A Clinic agrees to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from its breach of these Terms, its violation of applicable law (including telecom, marketing, or healthcare privacy law), or content and instructions it provides for the AI assistant to use.
We operate internationally from Malaysia. These Terms are governed by, and should be interpreted consistent with, generally recognized principles of contract law, without regard to any single jurisdiction's conflict-of-law rules, except where a specific jurisdiction's mandatory consumer or data-protection law applies to you and cannot be waived — in that case, this section does not limit rights you cannot lawfully waive. The parties agree to first attempt to resolve any dispute informally by contacting us directly.
We may update these Terms from time to time. If we make material changes, we'll update the effective date above and, where appropriate, notify Clinics directly. Continued use of the Service after changes take effect means you accept the revised Terms.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with any signed order form or agreement with a Clinic, constitute the entire agreement between the parties regarding the Service and supersede any prior agreements on the subject. A Clinic may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Questions about these Terms? Email support@tryafterglow.pro.
Business address: Taman Ipoh Baru, Malaysia
Founder: Roshen Perumal